Refund policy

I. Right to withdraw from the contract

1.1. The Customer, who is a consumer within the meaning of Art. 221 of the Civil Code, has – based on the provisions of law – the right to withdraw from a distance contract, without giving a reason, by submitting an appropriate written statement and sending it to the email address provided in these Regulations.

1.2. The 14-day period is counted from the day the Goods were delivered.

1.3. The right to withdraw from the contract by the consumer is excluded in the case of

• goods (services) beyond the standard offer of the store, prepared on special customer order and tailored to their individual needs

1.4. In the event of withdrawal from a distance contract, the contract is considered not concluded. What the parties have provided shall be returned in its unchanged state, unless the change was necessary within the scope of ordinary management. The return should take place immediately, no later than within 14 days. The purchased goods should be returned to the following address:

Adama Kopycińskiego 5/8B, Wrocław 52-131

1.5. The Goods returned by the Customer should be packed in an appropriate manner, ensuring no damage to the shipment during transport.

1.6. The cost of packaging and returning the goods is borne by the Customer.

 

II. Complaints regarding Goods

2.1. The Your Aromat, as the seller, is liable to the Customer who is a consumer within the meaning of Art. 221 of the Civil Code, for the non-conformity with the Sales Agreement of the Goods purchased by this consumer, within the scope defined by the Act on specific conditions of consumer sales.

2.2. Complaints arising from the violation of legally guaranteed rights of the Customer, or based on these Regulations, should be sent to the address theyouraromat@gmail.com. The Your Aromat undertakes to consider each complaint within 14 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered.

2.3. The Your Aromat is not the manufacturer of the goods. The manufacturer is liable under the warranty for the sold goods under the conditions and for the period indicated in the warranty card. If the warranty document provides for such a possibility, the Customer may submit their claims under the warranty directly to an authorized service center, whose address is provided in the warranty card.

 

III. Complaints regarding the provision of electronic services

3.1. The Your Aromat takes steps to ensure the full proper functioning of the Store, to the extent resulting from current technical knowledge, and undertakes to remove any irregularities reported by Customers within a reasonable time.

3.2. The Customer is obliged to immediately notify The Your Aromat of any irregularities or interruptions in the functioning of the Online Store service.

3.3. Irregularities related to the functioning of the Store can be reported by the Customer via email to the address theyouraromat@gmail.com or using the contact form.

3.4. In the complaint, the Customer should provide their first and last name, correspondence address, type and date of the irregularity related to the functioning of the Store.

3.5. The Your Aromat undertakes to consider each complaint within 14 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered.