Shipping policy

§1 General Information

  1. This Shipping Policy sets out the terms and conditions for order fulfillment and the delivery of products purchased in the online store The Your Aromat, managed by Viacheslava Bezuhlyi, entered into the Central Register and Information on Economic Activity (CEIDG), Tax ID (NIP): 8993042834.

  2. The store fulfills orders exclusively within Europe and other countries outside of it, via courier companies or a postal operator.

  3. All matters regarding payments, complaints, and returns are governed by separate documents: Online Store Terms and Conditions and Return Policy.

§2 Order Processing Time

  1. Order processing time is calculated from the moment payment posting to the Seller's bank account.

  2. Standard lead time for order fulfillment is within 2 business days, however, in exceptional cases, it may be extended to 7 business days (e.g., high volume of orders, stock shortages).

  3. In the event of a delay in order fulfillment, the Customer will be notified immediately via email or telephone.

  4. During periods of increased volume (e.g., holidays, sales), processing times may be extended – information regarding current lead times is published on the store's website.

§3 Delivery Methods

  1. Delivery is carried out via the following carriers:

    • InPost Parcel Lockers

    • InPost Courier

  2. The delivery cost depends on the selected shipping method and is presented while placing an order.

  3. Shipping costs are covered by the Customer, unless the Store is currently offering a "free delivery" promotion.

  4. The store shall not be held liable for delays caused by the carrier once the shipment has been handed over for transport.

§4 Order Pickup

  1. The customer is obliged to check shipment status at the time of its receipt.

  2. If you notice any damage to the packaging, it is recommended to prepare damage report in the presence of the courier or refuse to accept the shipment.

  3. Any irregularities regarding the condition of the shipment should be reported immediately via email to: theyouraromat@gmail.com

  4. Failure to draw up a damage report does not deprive the Customer of the right to file a complaint, but it may make its processing more difficult.

§5 Failure to Deliver

  1. In the event that the customer fails to collect the parcel and it is returned to the sender, the Store may resend the order after the shipping costs have been paid again.

  2. In the event of a cancellation after the order has been returned to the Store, the Customer will receive a refund of the purchase price, less the shipping costs.

  3. The store shall not be held liable for an incorrect delivery address provided by the Customer.

§6 Shipping Confirmation and Package Tracking

  1. Once the parcel has been dispatched, the Customer will receive a shipping confirmation sent to the email address provided in the order by the courier company.

  2. The message contains a tracking number that allows track your package in the carrier's system.

  3. The store has no control over the update of shipment statuses in the systems of external courier companies.

§7 Final Provisions

  1. The store reserves the right to change shipping policies, delivery methods, or shipping rates, of which Customers will be informed on the store's website prior to placing an order.

  2. In matters not covered by this Policy, the provisions of shall apply Online Store Terms and Conditions and recipes Civil Code and Consumer Rights Acts.